Legal
Refund Policy
Transparent guidance on payment issues, failed orders, and refund eligibility.
Before processing
Orders that have not entered processing may be eligible for cancellation or refund review.
Failed delivery
If an order cannot be completed due to service failure, a refund or credit review may be offered based on the situation.
Incorrect information
Orders submitted with incorrect usernames or URLs may not qualify for refunds if processing has already started.
Support review
Refund decisions are handled through support and may require order ID, payment information, and order context.